Shipping Policy

Thank you for choosing TressFold (https://tressfold.shop). We are dedicated to providing fast, reliable, and secure shipping across India. Please review the details of our shipping terms and delivery operations below.

1. Order Processing Time

All orders are verified, inspected, carefully packed, and handed over to our shipping carriers within 1 to 2 business days (Monday through Saturday, excluding national holidays). Orders placed over the weekend or on public holidays will be dispatched on the next operational business day.

As soon as your package leaves our facility, you will receive an automatic dispatch confirmation via email and SMS containing your live tracking number.

2. Delivery Timeframes across India

We partner with leading domestic logistics networks—including Bluedart, Delhivery, XpressBees, Ekart, and Shadowfax—to ensure quick and secure delivery:

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2 to 4 business days.
• Tier 2 & Tier 3 Cities / State Capitals: 3 to 6 business days.
• Rest of India / Regional Areas: 5 to 7 business days.

Estimated timelines may be subject to minor delays during extreme weather conditions, peak festive seasons, or regional transit restrictions.

3. Shipping Charges

• Prepaid Orders (UPI, Cards, NetBanking): Free Shipping on all orders across India.
• Cash on Delivery (COD) Orders: Free shipping or nominal handling charge as shown during checkout.

4. Real-Time Order Tracking

Once dispatched, an active tracking link is shared with your registered mobile phone number and email address. You can monitor your shipment's journey at each step. Should you experience any difficulty tracking your parcel, reach out to our support team at contact-us@tressfold.shop.

5. Address Accuracy & Delivery Attempts

Please double-check your delivery address, PIN code, landmark, and phone number when checking out. Courier delivery executives will attempt delivery up to 3 times before returning the parcel to our hub.

6. Damaged or Tampered Shipments

If your outer package appears noticeably torn or tampered with at the time of delivery, please do not accept the package or take clear photos/videos immediately. Report the incident to our support desk within 48 hours at contact-us@tressfold.shop for prompt replacement processing.