Refund Policy

At TressFold (https://tressfold.shop), your satisfaction and everyday comfort are our top priorities. We want you to love your hair-drying experience. Please review our complete return, replacement, and refund policies below.

1. Return & Replacement Window

We offer a 5-Day Return & Exchange Window from the date of delivery. If your TressFold hair wrap arrives damaged, defective, in the wrong color/quantity, or does not meet our quality standards, you may request an exchange or full refund within 5 calendar days of receiving your order.

2. Eligibility Criteria for Returns

To qualify for a valid return or exchange:

• The hair wrap must be in its original unused, unwashed condition.
• All original product packaging, tags, and accessories (such as the button and elastic loop intact) must be present.
• Proof of purchase (Order Confirmation Email or Order ID) must be provided.

3. Step-by-Step Return Process

1. Send an email to contact-us@tressfold.shop mentioning your Order ID and the reason for the return or exchange request.
2. Attach 1 to 2 clear photos or a short video demonstrating the defect or issue (e.g., fabric stitching defect, button flaw, or color mismatch).
3. Our support team will review your ticket within 24 business hours and arrange a hassle-free reverse courier pickup from your delivery address.

4. Refund Timelines & Methods

After your returned parcel is received at our fulfillment center and passes basic inspection:

• Prepaid Orders (Cards, NetBanking, UPI): The full refund will be processed back to your original payment method within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Our customer support desk will request your preferred UPI ID or bank account details, and the refund will be credited directly within 24 to 48 hours.

5. Order Cancellation

Orders can be cancelled free of charge prior to warehouse dispatch by emailing contact-us@tressfold.shop. If your parcel is already in transit with our logistics courier, the order cannot be cancelled mid-route, but you can initiate an easy return upon delivery.

6. Damaged or Defective Items Received

If your product was damaged during shipping, we provide a 100% Free Replacement without any extra fees or shipping charges. Please report any shipping damage within 48 hours of delivery at contact-us@tressfold.shop.